Troubleshooting 'Cases' Access

May 21, 2010 at 9:38 PM

hi ... I'm not able to expose CASE 'create/read/update/delete' functionality in the portal.

Have provided the contact accessing the portal with all permissions for 'self' in a new 'Case Access Permission' entity on the contact.

After logging into portal as the contact, only Cases (Active or Closed) is available on the Cases page.

There's no ability to create a new case. Would appreciate any thoughts ... thanx!

May 21, 2010 at 9:43 PM

Does your contact have an associated account, and does your case access permissions entity have both the contact and the account?  There is a small defect in the logic (will be fixed with next update) that assumes the contact and account are both associated to the case access permissions entity.  You can make adjustments to the logic youself by reviewing /Library/CaseAccess.cs.

Shan McArthur
www.shanmcarthur.net

May 21, 2010 at 10:11 PM

Added 'Parent Customer' & made original contact 'Primary Contact' ... added 'Case Access Permissions' to both account & contact.

Works now ... thanx again!