Case KB article does not show up on Edit Case page

May 25, 2010 at 8:43 PM

Hello,

After I added the KB article to the case in CRM, it didn't show up on the Edit Case page on the portal. Am I missing something? Do I have to do something more then just selecting KB Article in the Case form in CRM and saving the Case form?

Thanks,

Meg

May 27, 2010 at 4:03 PM

Hello,

Has anyone tried this? I am not able to see the attached KB article with the Case on the Portal.

Thanks,

Meg