Cannot Add Cases in Portal

Jun 22, 2010 at 11:41 PM

I have the portals successfully (at least I think they are) installed and operating against a CRMOnline account.  The LiveID appears to work just fine.  When I click on Cases, I see a drop down list for Active or Closed cases.  I do not seem to have links to add or edit cases when logged in, nor does the portal show what cases I have manually added to the CRM system for the contact.

I have reviewed the case access for the login.  I have an account and the contact established in the access record.

The system is not throwing an error that I can see.

The documentation is very limited in scope and does not seem to give me a clue where to go next.

Any thoughts or ideas would be appreciated.



Jun 23, 2010 at 12:24 AM IISReset would not work.  I thought it would.  I performed a reset of the cache (per the instructions) and all started to work!