I am trying to assign a case created via the portal to the correct queue. If possible I would like to try to do this workflow but I am have a little trouble figuring out to make this work. Here is the situation I have.
When a case in created via the portal an email is sent to our main queue. Now I want to take that email and move it to the a different product specific queue. THe case contains infomation that identifies which queue it should go to. Any suggestions is appreciated.
I am using CRM 4 and the portal for CRm 4