We are starting to use Dynamic CRM in our company.
I'm responsible for the customer support part.
Before the company decided on the Dynamic as a CRM solution, I have checked out several customer support solution for ticketing/chat/Knowledgeable/FAQ and so on. I found zendesk as a very good solution for our needs.
My questions are:
- Can the portal accelerator meet the needs as zendesk?
- Can the portal be customized for look and feel?
- Does it support multilingual?.
- Can I have different content for different languages?
- Does it support Single-Sign-On? I want our end users that are using our on line service to be signed in to the portal directly after loging to our system.
- If any of these things can be done, are they out of the box or I need a programmer to do all of this?